International Warranty
WARRANTIES WE PROPOSE
We provide two types of guarantees: the first covers manufacturing defects, the second covers technical interventions carried out on the watch.
COMMERCIAL WARRANTY
Your Trilobe watch is guaranteed against any manufacturing defect for 24 months from the date of shipment or hand delivery, provided that the warranty card is signed by Trilobe. Any repair or overhaul work performed by a third party not approved by Trilobe would automatically invalidate the warranty.
TECHNICAL WARRANTY
After any intervention carried out with an approved Trilobe repairer, the repair work is guaranteed for a period of 12 months. This warranty does not cover ordinary wearing out or any damage resulting from improper handling. In the event of damage caused by an unauthorized repairer, the watch must be repaired at your own expense.
OUR WARRANTIES DO NOT COVER THE FOLLOWING CASES:
– Damage resulting from improper handling. Feel free to refer to our operating instructions and user manual;
– Watch wearing out;
– Accidents;
– Watch’s loss or theft.
REPAIR COSTS
If you encounter a problem with your watch during the warranty period we will bear the repair costs, as long as your problem is covered by our commercial or technical warranty. If not, you will bear the repair costs, which will vary depending on the nature of the repair.
Care Instructions
SETTING YOUR TRILOBE WATCH TO THE CORRECT TIME
A familiar and simple gesture that makes setting the time of your watch as natural as it is intuitive. Simply pull out the crown and rotate the rings in the direction that suits you. Once your watch is set, push the crown back to secure it. For more information, please download our user manual.
TAKING CARE OF YOUR TRILOBE WATCH
A watch is a sensitive object that requires care.
The following practical advice will help you protect your Trilobe watch in the daily use.
GROOMING
In order to keep your watch looking its best, we recommend that you groom it regularly.
A microfiber towel has been provided with your watch and we recommend that you gently clean the case with it so as not to scratch it. It is also important to close the crown properly after any time setting operation.
LEATHER WRISTBAND
The life span of a leather wristband depends on the conditions and frequency of use. To maintain it, we recommend that you avoid contact with water, fatty or acid substances, and cosmetic products. You should also avoid excessive exposure to sunlight, as UV rays can affect their coloring. We advise against using leather care products to clean or restore shine to a wristband. In summer, a leather strap is subject to more external aggression. Therefore, during this period you should temporarily replace your leather strap with a rubber strap adapted to the model of your watch. The leather wristband must be treated with special care in order to preserve its shine and suppleness as long as possible. To do so, gently rub the leather strap with a soft cloth or microfiber cloth before storing the watch in its box. The strap change is easily carried out thanks to the integrated “flash” strap change system. Simply move the ergo of the wrist strap’s flash system to the right to release the wrist strap. For more information, please download our user manual.
COMPLETE OVERHAUL
The accuracy mechanism of Trilobe watches is particularly sophisticated due to the complications of high-end watchmaking, which enable the brand’s characteristic way of reading time. It is therefore recommended to contact our Trilobe authorized service center approximately every 3 years for regular maintenance and every 5 to 7 years for a complete overhaul.
PROTECTING YOUR TRILOBE WATCH
Temperature
Avoid extreme or sudden temperatures. The movement of your watch is a top-of-the-range precision mechanism that requires to be protected from extreme temperatures (+60°C, -0°C), thermal shock (e.g. hot springs, high temperature showers, sauna, steam room…).
Waterproofing
Trilobe watches are water-resistant to 5 bar/ATM (50 meters). To ensure that the watch is waterproof, always make sure that the crown is pushed against the caseband as far as possible, especially before each use in the water. In general, we strongly recommend that you avoid wearing your watch for any aquatic activity and keep it away from water. Any damage caused by improper use of the watch is not covered by the warranty. Your wristband might also be damaged.
Never handle the crown underwater. Trilobe watches are sealed by safety seals that can be damaged by natural wear, temperature changes, shock or cosmetics. If condensation appears under the glass of your watch, it means that its sealing system is damaged : if so, it is recommended to contact our after-sale center.
Sea water and chemicals
In case of immersion in sea water or chlorinated water, we recommend that you rinse your watch with a soft cloth soaked in slightly warm fresh water. Avoid direct contact with chemical cleaning agents, solvents, detergents, and other abrasive and cosmetic products that may damage the case, wristband or rubber seals.
Magnetism
Wearing or placing your watch near electronic devices that may generate magnetic fields is detrimental to its proper functioning. Magnetic fields are emitted from many different sources, such as mobile phones, computers, refrigerators and other electronic devices. These magnetic fields can cause a sudden change in the accuracy of your watch. Watches are designed to resist radiation encountered in everyday life, but some strong disturbances are likely to magnetize steel components of the movement, in particular the balance-spring. In this case, contact our after-sales center so that a watch specialist can examine your watch and carry out a simple demagnetization procedure.
Vibrations
Avoid vibrations and impacts on the watch (golf, tennis, mountain biking, etc.). Shock can damage not only the external parts but also the accuracy of the movement. Any damage caused by improper use of the watch is not covered by the warranty.
After-sales Service
Our after-sales service is staffed with carefully selected and certified personnel to meet the highest quality standards. To preserve the value of your Trilobe watch, make sure that it is always examined by an approved Trilobe watchmaker. After an in-depth expertise of our experts, we offer several types of services: Waterproofing, Demagnetization, Polishing or Complete overhaul.
01 – SENDING YOUR WATCH
To send a Trilobe watch at our authorized service center, contact Trilobe. For any watch under warranty, please send along the valid warranty card. Shipping costs will be covered under the commercial or technical guarantee.
02 – THE DIAGNOSIS
Once your watch is deposited, a watch specialist will examine the appearance of your watch and the correct functioning or not of its mechanism in order to determine precisely what needs to be done.
03 – A PRELIMINARY ESTIMATE
An initial estimate will then be sent to you. If you do not accept it, your watch will be returned to you. If you do, the service can begin. If it turns out that the initial estimate must be reviewed due to constraints not detected during the first examination of your watch, a new estimate will be submitted to you before any further work is carried out on your watch.
04 – REPAIRING YOUR WATCH
The repair of your watch will start once the validated estimate has been received.
05 – RETURNING YOUR WATCH
Once the repair is completed and the final checks are carried out, we will contact you immediately to inform you of the availability of your watch. In case of delay, you will be contacted to be informed of any additional repair delays. The watch will be returned to you by secure delivery with our partner.
06 – THE RETURN PROCEDURE AS PART OF AN AFTER-SALES SERVICE
We are concerned about the quality of our watches and the quality of our services. To return your watch directly to us, please read the information below. The watch must be carefully packed and protected in a cardboard box with bubble wrap, along with the return form found below and, if possible, the warranty card and proof of purchase (invoice). The original case is not necessary. You will be informed when the watch has been received.
Contact us
You still have questions? You encounter a problem with your watch?
Our team will gladly help you.
