From your service request to the return of your watch, discover the different stages of its care by our teams:
01 — YOUR SERVICE REQUEST
You send us your request to start the care process for your watch.
02 — TRANSPORT ORGANIZATION
Within 48 business hours*, we send you a secure transport kit to the address of your choice. For any out-of-warranty service, a transport quote will be communicated to you beforehand.
03 — COLLECTION OF YOUR WATCH
Once your watch is carefully placed in the After-Sales Service kit, you schedule its collection with our partner DHL.
04 — TRANSPORT TO OUR SERVICE CENTER
Your watch is transported to our Parisian service center. It is protected and insured throughout the entire transport duration.
05 — DIAGNOSIS & INTERVENTION
Upon receipt, our watchmakers diagnose your watch. If the intervention is not covered by the warranty, a quote will be submitted to you before any repair or maintenance operation. After your agreement, our teams proceed with the necessary intervention.
06 — RETURN OF YOUR WATCH
Once the intervention is complete, your watch is returned to the address of your choice. For out-of-warranty interventions, transport and service fees are invoiced before dispatch.
*Estimated lead time in business days, valid only within the framework of the Trilobe international warranty