Privacy policy
Last updated: 27 August 2026
Trilobe places the utmost importance on respecting your privacy and protecting your personal data.
We invite you to read this Privacy Policy, which describes how we collect, use, share and protect the information you provide to us, whether when browsing our website, visiting our showroom, communicating with our teams or interacting with us via social media. It also explains how cookies and similar technologies are used on our website.
For the purposes of this Policy, the terms “Trilobe”, “we”, “us” and “our” refer to TRILOBE WATCHES, a French simplified joint-stock company (société par actions simplifiée) with a share capital of €149,705.60, registered with the Paris Trade and Companies Register under number 827 588 070 (SIRET 827 588 070 00041 – intra-Community VAT number FR 43 827588070), whose registered office is located at 32 avenue de l’Opéra, 75002 Paris, France.
Tel: +33 (0)1 40 54 75 98
Email: cercle@trilobe.com
DATA CONTROLLER
For the purposes of the General Data Protection Regulation (GDPR), Trilobe acts as the data controller for your personal data. Trilobe’s legal representative is Gautier Massonneau. To date, Trilobe has not appointed a Data Protection Officer (DPO).
DATA WE COLLECT
We collect and process the following categories of personal data:
- Identity data: surname, first name, title, date of birth, identifier
- Contact data: postal address, email address, telephone number
- Technical data: IP address, connection data, browser type and version, time zone, operating system
- Usage data: website browsing activity, interactions and preferences
- Marketing and communications data: preferences regarding the communications you receive from us
We do not collect any sensitive personal data within the meaning of applicable data protection laws, nor any data relating to criminal convictions.
PURPOSES AND LEGAL BASES FOR PROCESSING
Your personal data is processed in accordance with the legal bases provided for under the GDPR for the following purposes:
- Performance of a contract: managing your orders, deliveries, invoicing and customer service
- Compliance with legal obligations: tax, accounting and regulatory requirements
- Consent: sending commercial and marketing communications
- Legitimate interests: improving our services, securing our website, preventing fraud and gaining a better understanding of our customers
These processing activities are intended, in particular, to ensure the quality and excellence of our services, personalise your experience and respond to your requests with the utmost care.
Where processing is based on your consent, you may withdraw your consent at any time.
SOCIAL MEDIA AND LOCATION SERVICES
When you interact with Trilobe through third-party platforms (such as Instagram, Facebook or Twitter), we encourage you to review their privacy policies and manage your privacy preferences accordingly.
Certain services may, with your consent, use location data to improve your experience. You may disable these features at any time through your device settings.
SHARING YOUR DATA
Your personal data may be shared with trusted partners and service providers involved in, among other things:
- processing payments
- preparing and delivering orders
- hosting and maintaining the website
- managing customer relationships and communications
These partners are subject to strict confidentiality and security obligations and act only on our instructions.
Trilobe does not sell or rent your personal data.
Your data may also be disclosed where required by law.
INTERNATIONAL DATA TRANSFERS
Where your personal data is transferred outside the European Economic Area, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses in accordance with GDPR requirements.
DATA SECURITY
We implement appropriate technical and organisational measures to ensure the security, integrity and confidentiality of your personal data. Access to such data is strictly limited to authorised persons.
When accessing certain areas of our website, you are responsible for maintaining the confidentiality of your login credentials and passwords.
DATA RETENTION
Your personal data is retained only for as long as necessary for the purposes for which it was collected and to comply with applicable legal obligations. Data relating to a contractual relationship may be retained for up to ten (10) years after the end of that relationship.
COOKIES
Our website uses cookies and similar technologies to ensure that it functions properly and to improve your experience.
We use, in particular:
- cookies that are strictly necessary for the operation of the website
- analytics cookies used to measure website traffic and performance
- marketing cookies, subject to your consent
You can manage your preferences at any time through our dedicated cookie management tool or your browser settings.
YOUR RIGHTS
In accordance with applicable data protection laws, you have the following rights:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to object
- right to data portability
You may also withdraw your consent at any time.
To exercise your rights, please contact us at: cercle@trilobe.com
You also have the right to lodge a complaint with the competent supervisory authority. In France, this is the Commission Nationale de l’Informatique et des Libertés (CNIL).
EXERCISING YOUR RIGHTS
You may exercise your rights free of charge, except where a request is manifestly unfounded, repetitive or excessive.
We may ask you to provide additional information in order to verify your identity.
We endeavour to respond to all requests within one (1) month. This period may be extended in the case of a complex request.
UPDATING YOUR PERSONAL DATA
We encourage you to inform us of any changes to your personal data to ensure that it remains accurate and up to date.
CONTACT US
For any questions regarding this Privacy Policy or your personal data:
Email: cercle@trilobe.com
Tel: +33 (0)1 40 54 75 98
This Privacy Policy is governed by French law.